my bank and my water company
Submitted by
on Sun, 04/26/2009 at 1:25pm.
This past week, I satisfied my need for new experiences.
we returned home from two weeks away, picked up the mail, and I logged into my bank account to pay the bills via internet (bank pays the postage or transfers the money electronically, saving me on postage.)
I paid two bills - one to water company for $5.65 and one to the electric company for $61.21. Looked at the total of pending bills - looked at the 'account balance' to ensure sufficient funds are there; and logged out after verifying, I have enough money to do this.
You can imagine my surprise a couple days later, when I logged in again, to pay another bill - and found that the bank had paid the water company $5,065.00 and that there was a pending payment of $61,021.00 to the electric company. I stopped the electric company bill but now had to call the bank, the water company and protest the 'overdraft charges' levied on my account. along with overdraft charges for other checks. [ they replaced the decimal with a zero and moved the decimal to the end of the digits...... a nice 'multiplication factor'.]
..... since the water company uses the same bank, one might 'suppose' it would be a simple matter to transfer back the balance overpaid.... . . . . no it appears NOT. they want to send me a check in the mail, living on my money for a few more days. meantime, I cannot go to the bank and use a cash flow card, and every check (already scheduled for payments) incurs MORE overdraft charges.
Going to the bank Monday to try to get this straight. so far, only $132.00 for overdraft charges - they are going to have to refund those and deal with the water company.
good thing I am in town right now, and not traveling away - as going to the bank to resolve this is fairly easy, only a mile from my home.
I can only wonder what would have happened if the electric company bill had been scheduled for the same date as the water company bill........
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